This policy explains when a transaction on Wepego is eligible for a refund, how long processing takes, and what we need from you to raise a request. It applies to every Service on the platform — bill payments, recharge, gift cards, travel bookings, and API-driven transactions alike.
1.1 This policy applies to all transactions made on Wepego's platform, including BBPS bill payments, mobile & DTH recharge, gift card purchases, flight/hotel/bus bookings, and transactions routed through our APIs.
1.2 By using Wepego, you agree to the terms outlined here and acknowledge the responsibilities that come with initiating a transaction.
1.3 We may amend this policy from time to time to reflect changes in Indian regulation or to improve clarity — the latest version always applies.
2.1 Wepego follows guidelines issued by the Reserve Bank of India (RBI), including those under the Payment and Settlement Systems Act, 2007, the Information Technology Act, 2000, and other applicable Indian regulations.
2.2 Transactions are governed by Indian law, and disputes arising from this policy are subject to the jurisdiction of courts in Bengaluru, Karnataka.
3.1 You're responsible for the accuracy of details you enter — mobile numbers, biller/consumer IDs, operator names, passenger details, payment amounts, and any other transaction information — before confirming a transaction.
3.2 Wepego is not liable for losses caused by incorrect details you provide, including wrong account numbers, misselected operators, or typos in booking details.
4.1 All transactions on Wepego are final, binding, and irreversible once successfully processed by the biller, operator, or travel supplier.
4.2 Please review every detail before confirming — refund requests based on user entry errors will not be entertained once a transaction is successful.
5.1 Recharges, bill payments, and utility services that are successfully delivered and acknowledged by the operator or biller are not eligible for a refund or cancellation under any circumstances.
5.2 The same applies to gift cards once issued, and to travel bookings once confirmed by the airline, hotel, or bus operator.
6.1 Refunds apply only when a payment is deducted from your account but the recharge or bill payment isn't delivered within 24 hours of initiation.
6.2 To raise a request, email connect@wepego.com with:
6.3 Refund requests must be raised within 7 working days of the transaction date — requests after this window won't be entertained.
7.1 Eligible refunds are processed within 5–10 business days from the date of verification and credited back to the original payment method.
7.2 Wepego may deduct a convenience fee of 2% of the transaction amount, plus applicable GST, before processing the refund.
Convenience fees are waived where the failure was caused by an error on Wepego's platform rather than the biller, operator, or supplier.
8.1 Gift card purchases are final and non-refundable. Please double-check the card value, brand, and recipient details before completing your purchase.
8.2 A refund is only considered where the amount was debited but the gift card was never delivered or activated — reach out within 7 working days with your transaction ID.
9.1 Flight, hotel, and bus bookings are governed by the fare rules and cancellation policy of the respective airline, hotel, or bus operator — not by Wepego directly.
9.2 Where a supplier approves a cancellation or refund, we'll pass on the refunded amount to your original payment method once we receive it from the supplier, typically within 5–10 business days.
9.3 If a booking amount is debited but no confirmation is received from the supplier, contact us immediately with your booking reference so we can investigate and refund where applicable.
10.1 For transactions initiated by an API Partner on behalf of their end customers, the refund eligibility rules in this policy apply equally — the API Partner is responsible for surfacing refund status to their own users.
10.2 Refund requests for API-driven transactions must include the API transaction reference (not just the end-customer's reference) and be raised by the API Partner's registered contact.
12.1 All refunds are subject to applicable tax deductions under the Income Tax Act, 1961.
12.2 For refunds exceeding ₹50,000, we may need your PAN or other KYC details to comply with Indian tax regulations before processing.
13.1 If a technical error on our end disrupts a service, we'll make reasonable efforts to resolve it promptly and keep you informed.
13.2 Please report issues as soon as you notice them — earlier reports mean faster resolution.
14.1 For refund-related queries, reach our support team at connect@wepego.com.
14.2 Include your transaction ID, date, and a brief description of the issue so we can respond faster.
We aim to acknowledge every refund request within 48 hours.
15.1 This policy is governed by Indian law, including the Payment and Settlement Systems Act, 2007, and the Information Technology Act, 2000.
15.2 Disputes arising from this policy are subject to the exclusive jurisdiction of the courts in Salem, Salem- 636015, Tamil Nadu, India.
Thank you for trusting Wepego. By using our Services, you agree to this Cancellation & Refund Policy and the responsibilities it sets out.
