These Terms govern your access to and use of Wepego's website, mobile app, and APIs. By creating an account or using any of our services, you agree to be bound by them — please read them carefully before you start.
2.1 Agreement. By accessing or using Wepego, you agree to be bound by these Terms and any amendments we make from time to time.
2.2 Changes to these Terms. We may update these Terms periodically. Updates take effect once posted on the Platform; continuing to use our Services after that means you accept the revised Terms.
2.3 Eligibility. You must be at least 18 years old and legally capable of entering into a binding contract under the Indian Contract Act, 1872 to use Wepego.
3.1 Creating an account. You must provide accurate, current information when registering. Incomplete or false information may lead to suspension or termination of your account.
3.2 Keeping it secure. You're responsible for safeguarding your login credentials and API keys, and for all activity that happens under your account.
3.3 Verification. We may ask for additional documents or information to verify your identity, in line with applicable KYC regulations.
4.1 When KYC applies. Certain Services — including BBPS bill payments and higher-value transactions — require completed KYC verification in line with RBI guidelines.
4.2 Non-compliance. We reserve the right to restrict, delay, or suspend access to a Service if KYC or other regulatory requirements aren't met.
Wepego lets you pay electricity, water, gas, broadband, and other utility bills through the Bharat Bill Payment System. We act as an intermediary — the underlying biller is responsible for actual service delivery. If a payment is debited but the transaction fails, we'll process a refund per the biller's policy, typically within 5–7 business days.
You can recharge prepaid mobile and DTH connections across supported operators. Recharge confirmation timing depends on the operator's own systems; Wepego is not liable for operator-side delays.
Gift cards purchased through Wepego are redeemable at the issuing brand per that brand's own terms. Once issued, gift cards are non-refundable and cannot be cancelled. Wepego is not responsible for gift card codes lost or shared after successful delivery.
Bookings are fulfilled through our travel-supplier partners. Fare rules, cancellation policies, and refund timelines are set by the respective airline, hotel, or bus operator — not by Wepego. We'll pass along any refund due to you once the supplier processes it.
API Partners may integrate Wepego's Services into their own products, subject to our API documentation, rate limits, and any separate API Partner Agreement. Sandbox access is provided for testing only and must never be used to process real transactions.
| Service | Refund treatment |
|---|---|
| BBPS & utility bills | Refunded per biller policy if debited but unsuccessful, typically 5–7 business days. |
| Mobile & DTH recharge | Refunded automatically if the operator confirms the recharge failed. |
| Gift cards | Non-refundable once issued, except where the card is defective or undeliverable. |
| Flight / hotel / bus bookings | Governed by the supplier's fare rules and cancellation policy. |
For a full breakdown by scenario, see our Privacy Policy and biller-specific terms shown at checkout.
Your use of Wepego is also governed by our Privacy Policy, which explains what data we collect, how we use it, and the rights you have over it. By using our Services, you consent to that processing.
10.1 Ownership. All trademarks, logos, software, and content on the Wepego platform belong to Wepego or its licensors.
10.2 Limited licence. We grant you a limited, non-transferable licence to use the Platform for your own personal or business purposes, subject to these Terms.
10.3 Restrictions. You may not copy, modify, distribute, or reverse-engineer any part of the Platform without our written consent.
Wepego provides its Services on an "as-is" basis and doesn't guarantee uninterrupted availability. To the extent permitted by law, we're not liable for indirect, incidental, or consequential losses, or for issues caused by technical errors, downtime, or connectivity outside our control.
You agree to indemnify and hold Wepego harmless from claims, damages, or costs arising from your breach of these Terms or violation of applicable law.
13.1 Governing law. These Terms are governed by the laws of India.
13.2 Jurisdiction. Disputes are subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.
13.3 Arbitration. Where possible, both parties agree to first attempt resolution through arbitration before pursuing litigation.
14.1 By Wepego. We may suspend or terminate your access for violating these Terms or applicable law.
14.2 By you. You may close your account at any time by contacting support.
14.3 After termination. You'll lose access to the Services, and account data may be deleted subject to our legal retention obligations (see our Privacy Policy).
You must comply with all applicable local, state, and national laws while using Wepego. Illegal or fraudulent activity will result in immediate suspension and may be reported to the relevant authorities. Retailers, merchants, distributors, and API Partners may not use the Platform to facilitate any of the following:
| # | Prohibited business or activity |
|---|---|
| 1 | Alcohol, including beer, liquor, wine, or spirits. |
| 2 | Wildlife products, including live animals, mounted specimens, or ivory. |
| 3 | Firearms, ammunition, militaria, or knives. |
| 4 | Fireworks, explosives, or hazardous/radioactive substances. |
| 5 | Narcotic drugs, drug paraphernalia, or drug-test circumvention products. |
| 6 | Gambling, betting, lotteries, or online gaming enrolment. |
| 7 | Counterfeit currency, stamps, or forged government IDs and documents. |
| 8 | Child sexual abuse material or any content exploiting minors. |
| 9 | Pirated software, bootleg recordings, or copyrighted material shared without authorisation. |
| 10 | Prescription drugs or online pharmacies operating without a valid licence. |
| 11 | Unregistered crypto-asset trading or peer-to-peer crypto network transactions. |
| 12 | Unlicensed loan disbursement or unregulated lending activity. |
| 13 | Bulk/spam marketing tools, including harvested email lists. |
| 14 | Hacking tools, cracking guides, or unauthorised access equipment. |
| 15 | Content promoting hatred, violence, or ethnically/racially offensive material. |
| 16 | Crypto Trading, Crypto Network Transactions. |
| 17 | Loan Disbursement. |
| 18 | Prescription drugs, herbal drugs, or any kind of online pharmacies requiring a licensed prescription. |
This list is illustrative, not exhaustive. Wepego may refuse or reverse any transaction that appears to relate to a prohibited business line, even if not explicitly named above.
Wepego isn't liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, strikes, internet infrastructure failures, or governmental action.
If any provision of these Terms is found unenforceable by a competent court, the remaining provisions will continue in full force and effect.
If Wepego doesn't enforce a provision of these Terms on one occasion, that doesn't waive our right to enforce it later.
These Terms, together with our Privacy Policy and any service-specific terms shown at checkout, constitute the entire agreement between you and Wepego regarding use of the Platform, superseding any prior agreements.
We may amend these Terms at any time. Material changes will be communicated via email or an in-app notice. Continued use of Wepego after changes take effect means you accept the revised Terms.
We've appointed a Grievance Officer to address concerns about our Services or data handling. You can reach them at connect@wepego.com; we aim to acknowledge every request within 48 hours and resolve it within 30 days.
22.1 Eligibility. Promotions are subject to the specific eligibility criteria disclosed at the time of the offer.
22.2 Misuse. Creating multiple accounts or otherwise gaming a promotion will result in disqualification and may lead to account suspension.
Support is available via email, in-app chat, and phone during standard business hours. We aim to resolve queries promptly, though we can't guarantee immediate resolution in every case.
The Platform may link to third-party sites or services for your convenience. Wepego doesn't endorse and isn't responsible for the content, policies, or practices of those external sites.
Questions about these Terms? Reach out any time:
WEPEGO DIGITAL SERVICES (OPC) PRIVATE LIMITED
